At Lily Styler, we are committed to delivering premium-quality hair styling products. Every item is carefully inspected and securely packaged before shipment to ensure it reaches you in perfect condition.
Return & Refund Eligibility
We only accept refund or return requests under the following conditions:
- You must contact us within 5 days of receiving your order.
- The product must have arrived damaged, broken, or defective.
- Proof of damage is required, including clear photos of the product and its packaging.
- Requests made after 5 days of delivery will not be accepted.
Non-Refundable & Non-Returnable Items
We do not offer refunds or accept returns for:
- Change of mind
- Incorrect product selection
- Used or opened products
- Products damaged due to misuse or improper handling
- Normal wear and tear
- Orders reported after the 5-day claim period
How to Submit a Claim
To request a refund or replacement, please contact our customer support within 5 days of delivery and provide:
- Your order number
- Clear photos of the damaged or broken product
- Photos of the product packaging
- A brief description of the issue
Our team will review your claim and respond as quickly as possible.
Refunds & Replacements
If your claim is approved, we will, at our discretion:
- Issue a full or partial refund, or
- Send a replacement product at no additional cost.
Refunds, if approved, will be processed to your original payment method within 5–10 business days.
Order Cancellations
Orders can only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding your order or wish to submit a damage claim, please contact us through the Lily Styler Contact Page.