At Lily Styler customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items cannot be returned, including:
- Used products
- Items damaged due to misuse
- Gift cards
- Final sale or clearance items (if applicable)
For hygiene and safety reasons, personal care products may not be eligible for return once opened or used.
Return Process
To start a return request, please contact our support team through:
Please include:
- Your order number
- Reason for return
- Photos of the item if damaged or defective
Once your return request is approved, you will receive instructions on how and where to send your package.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product is defective
Original shipping fees are non-refundable unless otherwise stated.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us through our website.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the product and packaging
We will review the issue and arrange a replacement or refund where applicable.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us through:
Order Cancellations
Orders may only be cancelled before they are processed or shipped.
If your order has already been shipped, you will need to follow the standard return process after delivery.